LOSCH airport service EN

„LOSCH airport service - YOUR qualified business partner“

With just one client and a garage in a detached family home as headquarters, Losch Airport Service GmbH launched their service at Stuttgart airport on 1st November 1990. This was the starting point of an extraordinary success story: In its more than twenty years of existence, the enterprise has consistently developed into an excellent specialist for  ground handling coordination, and is the only family-run service provider for aviation in Germany today. Losch offers all services from the arrival to the departure of an airplane, including the physical preparation of the plane and the entire scheduling for its next journey. Apart from the carriers Lufthansa, Swiss, Germanwings, and Condor, the airport operators Flughafen Stuttgart GmbH, Flughafen Niederrhein GmbH and Allgäu Airport GmbH & Co. KG also rely on ground handling provided by Losch Airport Service. Hapag Lloyd, which is called Tuifly today, and has been a customer since Losch was founded, is a regular with them. Deutsche Post also counts on Losch - Losch handles night-time airmail shipments on their behalf at Stuttgart airport since 1994. And in 1997, airmail handling for DHL was added to this list.

Apart from their headquarters in Stuttgart, where Losch employs nearly 200 people, the enterprise is also represented by its services at the regional airports of Memmingen (20 employees) and Niederrhein/Weeze (120 employees). Munich airport has been an important pillar for them since 2009: Losch entered into a joint venture with the global service provider Swissport International Ltd. there, which is called Swissport Losch GmbH & Co. OHG, and with a market share of 35 percent provides more than 600 safe jobs. At Stuttgart airport, Losch has a 40% share in AGS Airport Ground Service GmbH, which is a spinoff from “Flughafen Stuttgart Gesellschaft” (Stuttgart Airport Company). AGS has about 200 employees.

Losch Airport Service is the expert for ground handling on any type of location. Customers put their trust in the excellent service and high safety standard of Losch for a good reason: Losch continuously provides their employees with training and further training. Since 2002, the enterprise is ISO certified and has developed the practical training course, Specialist for Airport Ground Traffic Services (“Fachkraft für Flughafen Bodenverkehrsdienste”) in cooperation with the Chamber of Commerce. The Losch employees have an award-winning level of knowledge, as their most recent achievement, the Condor Operational Excellence Award 2010 for managing the "Best On-Time Performance Germany" proves. The enterprise also won the global quality award of the Lufthansa Passage business unit in 2007, which is only awarded once per year.

Since its foundation, Losch stood out with innovations to the benefit of customers, employees as well as all passengers. Losch developed Quickload® for night-time airmail handling - a system which significantly reduces the employees’ workload and makes the loading and unloading of airplanes much faster.  At Stuttgart airport, a globally unique wheelchair is used for moving passengers with mobility problems, which independently rolls up the gangway: the Losch Porti® wheelchair serves both employees and affected passengers well. The Losch Anti Collision Assistant® allows an accident-free and millimetre-accurate approach of service vehicles to the airplane, and the Losch Aircraft Door Protector® prevents that the plane’s rear doors make contact with the top platform of the attached staircase. With the Losch Parkstopper®, the enterprise has invented a simple and yet effective braking system for luggage trolleys. But Losch’s innovative strength is, of course, not limited to the Ground Service Equipment alone. Their fair and production focused remuneration model, which allows the employees at all locations a maximum level of flexibility and participation, is another Losch innovation. This bonus programme, which is unique in Germany, was developed by Marc Losch, the Managing Director of Losch Airport Service, and introduced in Stuttgart as early as in 1995. The resulting wages have the potential of exceeding the wages for jobs with similar responsibilities and their corresponding labour contracts. A smart IT system is linked with this model, which allows Losch to maintain a lean overhead. Overall, the enterprise relies on a flat hierarchy and maintains a family atmosphere at work.